TrueCaptions is expected to be free of charge for eligible users
TrueCaptions is expected to provide mobile phone captioning at no cost to individuals with hearing loss, pending certification under the FCC’s Telecommunications Relay Services (TRS) program.
If you experience hearing loss that makes phone conversations difficult and require captions to communicate effectively, you may qualify for free access when the service becomes available.
Expected eligibility requirements
To receive TrueCaptions captioning service at no cost, you must meet the following requirements:
Self-certification
To qualify for TrueCaptions, users are expected to provide a self-certification confirming that they have a hearing loss that makes it difficult to understand phone conversations without captions. This helps meet the FCC’s standards for IP CTS access, aligned with the Americans with Disabilities Act (ADA).
Hearing loss necessitating captions
You must have a hearing loss that makes it challenging to use the telephone without captioning assistance
Biennial recertification
Eligible users may be asked to renew their self-certification every two years to continue receiving service.
Equipment acquisition
In some cases, a qualified professional such as an audiologist or healthcare provider may need to certify that you have a hearing loss that makes you eligible for captioned telephone service
Why eligibility matters
TrueCaptions is being developed as part of a federally supported initiative to help ensure equal access to phone communication for individuals with hearing loss. The goal is to empower those who rely on captions to stay connected.
By confirming your eligibility, you help protect the integrity of the program and ensure that this vital resource remains available to the people who truly need it most
FAQ
Coming soon: Try TrueCaptions Mobile
Take calls on the go and catch every word with mobile caption phone service